TRUSS Puerto Rico Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be in the same condition as received: unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

To initiate a return, contact us at office@trusspromiami.com. Approved returns should be sent to:

TRUSS Puerto Rico
Address will be determined upon approval.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For return inquiries, contact us anytime at office@trusspromiami.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom products (special orders or personalized items)

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you need is to return the item you have. Once the return is approved, place a separate order for the new item.

Refunds
We will notify you once we’ve received and inspected your return, informing you if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please note: Processing times for banks and credit card companies may vary. If more than 15 business days have passed since your return was approved, contact us at office@trusspromiami.com.